Terms of Service

6.1 Course Access

Upon purchase of an online course, you will receive access to the course content through the applicable platform (tuffailearningacademy.com or whop.com/tuff-ai-university). Course access is granted to the individual purchaser and may not be shared, transferred, or resold.

6.2 Course Content

All course content — including videos, written materials, templates, scripts, worksheets, and downloadable resources — is the intellectual property of Tuff AI Learning Academy or its licensors. You may use course content for your own personal, non-commercial learning purposes only. You may not reproduce, distribute, publicly display, or create derivative works from course content without our express written permission.

6.3 Course Updates

We may update, modify, or remove course content at any time to reflect changes in technology, best practices, or legal requirements. We will make reasonable efforts to notify enrolled students of material changes to course content.

6.4 Tuff AI University Courses

Tuff AI University courses are hosted on the Whop platform. By purchasing a Tuff AI University course, you also agree to Whop's Terms of Service and Privacy Policy. Tuff AI University courses are intended for adults aged 18 and older and cover topics including digital marketing, e-commerce, content creation, financial literacy, and AI-powered business skills.

6.5 No Guarantee of Income or Business Results

7.1 Current Pricing

Our current tutoring plan pricing is as follows:

Prices are listed in US dollars and are subject to change. We will provide at least 30 days' notice before changing the price of an active subscription. Price changes will not affect your current billing cycle.

7.2 Payment Processing

All payments are processed securely by Stripe, a PCI-DSS compliant payment processor. By providing your payment information, you authorize us to charge your payment method for the selected plan. We do not store your full credit card number on our servers. All payment data is encrypted and handled by Stripe in accordance with their Privacy Policy and security standards.

7.3 Subscription Billing

Monthly tutoring plans are billed on a recurring basis. Your payment method will be charged on the same date each month (or the nearest business day) from the date of your initial enrollment. Subscriptions automatically renew each month until cancelled. You are responsible for ensuring your payment method remains valid and up to date.

7.4 Failed Payments

If a payment fails, we will attempt to process the charge again within 3–5 business days. If payment continues to fail, your tutoring sessions may be paused until payment is resolved. We will notify you by email and SMS if a payment fails. You can update your payment method by contacting us at [email protected].

7.5 Taxes

Prices listed do not include applicable sales tax. Where required by law, applicable sales tax will be added to your purchase at checkout. You are responsible for any applicable taxes associated with your purchase.

8.1 Cancellation of Monthly Tutoring Plans

You may cancel your monthly tutoring plan at any time with no cancellation fee. There are no long-term contracts. To cancel, contact us at [email protected] with the subject line "Cancellation Request" at least 5 business days before your next billing date to avoid being charged for the following month.

Cancellations received less than 5 business days before the next billing date may result in one additional charge for the upcoming month. In this case, you will retain access to your sessions for that final billing period.

8.2 Refund Policy for Tutoring Plans

8.3 Refund Policy for One-Time Purchases

Add-on sessions (Extra 60-Min Session, Extra 30-Min Session) and Parent Progress Conferences are non-refundable once the session has been completed. If you need to reschedule, contact us at least 24 hours before your scheduled session time.

8.4 Refund Policy for Online Courses

Due to the digital nature of online course content, all course purchases are final and non-refundable once you have accessed the course materials. If you have not accessed the course content within 7 days of purchase and wish to request a refund, contact us at [email protected] and we will review your request on a case-by-case basis.

8.5 ESA-Funded Purchases

Refunds for services paid with ESA funds are subject to your state's ESA program rules and regulations. Contact us for guidance on ESA refund procedures specific to your state.

8.6 How to Request a Refund

To request a refund, email us at [email protected] with the subject line "Refund Request" and include your full name, enrollment date, plan purchased, and reason for the refund request. We will respond within 5 business days.

9.1 ESA Approval Status

Tuff AI Learning Academy is an approved Education Savings Account (ESA) provider in select states. ESA approval status may change over time. We make no guarantee that our services will remain ESA-eligible in any specific state. Always verify current ESA eligibility with your state's ESA program administrator before enrolling.

9.2 Your Responsibility

You are solely responsible for verifying your eligibility for ESA funding, submitting reimbursement requests to your state's ESA program, and complying with all ESA program rules and requirements. Tuff AI Learning Academy provides documentation to support your reimbursement request but does not guarantee approval of any ESA reimbursement claim.

9.3 Payment Obligation

Regardless of your ESA reimbursement status, you are responsible for paying for our services in full and on time. If your ESA reimbursement is delayed, denied, or reduced, you remain responsible for the full cost of services rendered. We do not defer billing pending ESA reimbursement.

9.4 Documentation

We will provide reasonable documentation to support your ESA reimbursement request, including session records, invoices, and provider verification. Documentation requests should be submitted to [email protected] with at least 5 business days' notice before your ESA submission deadline.

10.1 Session Scheduling

After enrollment, our team will work with you to schedule your child's tutoring sessions at a consistent weekly time that fits your family's schedule. Sessions are scheduled through our booking system and confirmed via email and SMS.

10.2 Rescheduling Policy

If you need to reschedule a session, please notify us at least 24 hours in advance. Sessions cancelled with at least 24 hours' notice will be rescheduled at no charge. Sessions cancelled with less than 24 hours' notice may be forfeited without credit, except in cases of documented emergency.

10.3 No-Show Policy

If a student does not attend a scheduled session without prior notice, the session will be considered a no-show and will be forfeited without credit or refund. Our team will attempt to contact you via SMS and email if a student does not join a scheduled session.

10.4 Tutor Cancellations

In the rare event that a tutor must cancel a session, we will notify you as soon as possible and reschedule the session at no charge. If we are unable to reschedule within the same billing period, a session credit will be applied to your account.

10.5 Session Limits

Monthly plan sessions are allocated per billing period and do not roll over to the following month. Unused sessions expire at the end of each billing period. We encourage families to schedule all sessions within each billing period to maximize the value of their plan.

10.6 Holiday Schedule

Tuff Tutors observes major US federal holidays. Sessions will not be scheduled on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We will notify enrolled families of holiday closures in advance and work to reschedule affected sessions.

We are committed to providing a safe, respectful, and productive learning environment for all students, tutors, and staff. By using our services, you agree to the following standards of conduct:

11.1 Expected Behavior

• Treat all tutors, staff, and other students with respect and courtesy
• Attend scheduled sessions on time and prepared to learn
• Communicate scheduling changes with at least 24 hours' notice
• Use our services only for their intended educational purpose
• Provide accurate information during enrollment and throughout your engagement with us
• Ensure students have a quiet, distraction-free environment for tutoring sessions

11.2 Prohibited Behavior

The following behaviors are strictly prohibited and may result in immediate termination of services without refund:

• Harassment, bullying, intimidation, or threatening behavior toward tutors or staff
• Use of abusive, offensive, discriminatory, or inappropriate language
• Recording tutoring sessions without the express written consent of all parties
• Sharing, distributing, or reselling course content or tutoring session recordings
• Attempting to contact tutors outside of scheduled sessions through unauthorized channels
• Providing false information to obtain ESA documentation or reimbursement
• Using our services for any illegal purpose
• Attempting to circumvent our payment systems or obtain services without payment
• Engaging in academic dishonesty, including having a tutor complete assignments intended to be completed independently by the student

11.3 Enforcement

We reserve the right to suspend or terminate services for any user who violates this Code of Conduct. In cases of serious violations, we may terminate services immediately without prior notice and without refund. We will make reasonable efforts to address conduct issues before termination where appropriate.

12.1 Our Content

All content on our website and within our courses — including but not limited to text, graphics, logos, images, videos, audio recordings, course materials, templates, scripts, worksheets, and software — is the property of Tuff AI Learning Academy or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

12.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and course content for your own personal, non-commercial educational purposes. This license does not include the right to:

• Copy, reproduce, or duplicate any content for distribution
• Sell, resell, or commercially exploit any content
• Modify, adapt, or create derivative works from our content
• Publicly display or perform our content
• Share login credentials or course access with others
• Use our content to train AI models or automated systems
• Scrape, crawl, or extract data from our website using automated tools

12.3 Trademarks

"Tuff AI Learning Academy," "Tuff Tutors," "Tuff AI University," and associated logos and brand marks are trademarks of Tuff AI Learning Academy. You may not use our trademarks without our express written permission.

12.4 User Content

If you submit any content to us — including testimonials, reviews, feedback, or student work samples — you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content for marketing and promotional purposes. We will always seek your permission before using identifiable student information or images in our marketing materials.

12.5 DMCA

If you believe that any content on our website infringes your copyright, please contact us at [email protected] with the subject line "DMCA Notice" and include a description of the allegedly infringing content, your contact information, and a statement of good faith belief that the use is not authorized.

By providing your mobile phone number and checking the SMS consent box on our enrollment form, you consent to receive text messages from Tuff AI Learning Academy. By providing your email address, you consent to receive transactional emails related to your enrollment and services.

13.1 SMS Consent

You may provide two types of SMS consent on our enrollment form:

• Required Transactional Consent: Consent to receive text messages regarding your child's tutoring enrollment, scheduling, session reminders, and account updates. This consent is required to use our services.
• Optional Marketing Consent: Consent to receive promotional and marketing text messages including special offers, new programs, and educational resources. This consent is optional and not required to use our services.

13.2 SMS Opt-Out

Reply STOP to any text message to opt out of SMS communications. Reply HELP for assistance. Message and data rates may apply. Message frequency varies. For full SMS terms, see our Privacy Policy — Section 4.

13.3 Email Opt-Out

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link in any marketing email or by contacting us at [email protected]. Unsubscribing from marketing emails will not affect transactional service emails.

13.4 TCPA Compliance

Our SMS communications comply with the Telephone Consumer Protection Act (TCPA). We obtain express written consent before sending marketing text messages. We do not send unsolicited text messages. We honor all opt-out requests promptly.

We do not warrant that:

• Our services will meet your specific requirements or expectations
• Our services will be uninterrupted, timely, secure, or error-free
• Any specific academic outcomes, grade improvements, or test score increases will be achieved
• Any specific income, business results, or financial outcomes will be achieved from our courses
• Our website will be free from viruses, malware, or other harmful components
• Any errors or defects in our services will be corrected

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Our total liability to you for any claims arising out of or relating to these Terms or our services shall not exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

The limitations of liability in this section apply regardless of the legal theory on which the claim is based, including contract, tort, negligence, strict liability, or any other theory, and regardless of whether we have been advised of the possibility of such damages.

You agree to defend, indemnify, and hold harmless Tuff AI Learning Academy and its officers, directors, employees, tutors, contractors, agents, licensors, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to our services
• Your violation of these Terms of Service
• Your violation of any applicable law, regulation, or third-party right
• Any content you submit, post, or transmit through our services
• Your misrepresentation of any information provided to us
• Any claim by a third party arising from your use of our services
• Any fraudulent ESA reimbursement claim submitted using our documentation

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim at your expense.

17.1 Informal Resolution First

Before initiating any formal dispute resolution process, you agree to contact us first and attempt to resolve the dispute informally. Send a written description of your dispute to [email protected] with the subject line "Dispute Notice." We will attempt to resolve the dispute within 30 days of receiving your notice. If we are unable to resolve the dispute informally within 30 days, either party may proceed to arbitration as described below.

17.2 Binding Arbitration

Except for disputes that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or our services — including questions about the existence, validity, or termination of these Terms — shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in Chicago, Illinois, or remotely if agreed by both parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AND TUFF AI LEARNING ACADEMY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

17.4 Exceptions to Arbitration

The following disputes are excluded from the arbitration requirement and may be brought in court:

• Claims that qualify for small claims court in your jurisdiction
• Claims for injunctive or other equitable relief to protect intellectual property rights
• Claims related to the enforcement of a valid arbitration award

17.5 Arbitration Costs

The AAA's filing fees and arbitrator compensation will be allocated according to the AAA's Consumer Arbitration Rules. If your claim does not exceed $10,000, we will pay all AAA filing fees and arbitrator compensation, unless the arbitrator determines your claim was frivolous or brought in bad faith.

17.6 Time Limit for Claims

Any claim arising out of or relating to these Terms or our services must be brought within one (1) year after the claim arises. Claims not brought within this period are permanently barred.

These Terms of Service and any dispute arising out of or relating to them or our services shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

For any disputes not subject to arbitration under Section 17, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Cook County, Illinois. You waive any objection to the laying of venue of any such proceeding in Cook County, Illinois, and waive any objection that such courts are an inconvenient forum.

If you are accessing our services from outside the United States, you do so at your own risk and are responsible for compliance with local laws. Our services are intended for use by residents of the United States only.

We reserve the right to modify these Terms of Service at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Terms at tuffailearningacademy.com/terms-of-service
• Send an email notification to active enrolled families when changes are material
• Display a notice on our website for a reasonable period after significant changes

For material changes that adversely affect your rights, we will provide at least 30 days' notice before the changes take effect. Your continued use of our services after the effective date of any updated Terms constitutes your acceptance of the updated Terms.

If you do not agree with updated Terms, you must stop using our services before the effective date of the changes. If you have an active paid subscription, you may cancel without penalty before the effective date of material changes that adversely affect your rights.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us. We are committed to responding to all inquiries within 3 business days.

For legal notices required under these Terms — including dispute notices, DMCA notices, and cancellation requests — please send written notice to:

• Email: [email protected]
• Subject Line: Legal Notice — Terms of Service
• Company: Tuff AI Learning Academy
• Location: Chicago, Illinois, United States