Thank you for choosing Tuff AI Learning Academy. We are committed to providing high-quality educational services, personalized tutoring, and interactive learning experiences. Please review this Refund Policy before purchasing any product, subscription, program, or service.
1. Live Tutoring Services
Monthly live tutoring plans are billed in advance and cover the tutoring sessions included in the selected plan.
Customers may request a full refund within seven (7) calendar days of the original purchase if the request is submitted before the student's first scheduled tutoring session.
Once a tutoring session has been completed, payments are generally non-refundable. Exceptional circumstances may be reviewed on a case-by-case basis at the sole discretion of Tuff AI Learning Academy.
Unused tutoring sessions may expire according to the terms of the selected plan and cannot be redeemed or exchanged for cash.
2. Tuff AI Tutors and Digital Learning Subscriptions
Tuff AI Tutors and other digital learning subscriptions begin immediately after account activation or successful payment.
Customers may request a refund within seven (7) calendar days of their initial subscription purchase, provided that the account has not used more than twenty percent (20%) of the monthly usage included with the selected plan.
Refunds will generally not be issued after substantial platform use has occurred.
3. Automatic Renewal
Monthly subscriptions automatically renew unless canceled before the next scheduled billing date.
Customers may cancel at any time through their account portal or by contacting customer support. Cancellation prevents future billing but does not automatically result in a refund for previous charges.
4. Digital Products and Online Courses
Due to the immediate-access nature of digital products, recorded courses, downloadable materials, templates, guides, workbooks, and similar resources, all sales are final unless otherwise required by law.
5. Enterprise Plans and Custom Services
Enterprise learning platforms, white-label solutions, custom AI learning systems, curriculum development, implementation services, and organizational subscriptions are governed by the applicable written service agreement.
Unless otherwise stated in a signed agreement, setup fees, implementation fees, onboarding fees, and custom development fees are non-refundable.
6. Missed and Canceled Tutoring Sessions
Tutoring sessions must be canceled or rescheduled within the notice period communicated during enrollment or scheduling.
Sessions canceled after the applicable notice period, or missed without notice, may be counted as completed and may not qualify for a refund, credit, or replacement session.
7. Technical Issues
Customers experiencing technical difficulties should contact our support team promptly. We will make reasonable efforts to restore access or resolve the issue.
When a verified technical problem prevents access to a paid service, Tuff AI Learning Academy may provide an account credit, replacement access, service extension, or refund when appropriate.
8. Promotional Offers and Discounts
Promotional offers, coupon codes, free trials, discounted plans, and special enrollment offers may be subject to separate terms.
Promotional value and discount amounts are not redeemable for cash.
9. Chargebacks and Billing Disputes
Customers are encouraged to contact Tuff AI Learning Academy before initiating a bank dispute or chargeback so that we have an opportunity to investigate and resolve the concern.
Accounts associated with an unresolved chargeback may be temporarily suspended while the dispute is being reviewed.
10. Refund Processing
Approved refunds will be returned to the original payment method whenever possible.
Refund processing generally takes five (5) to ten (10) business days after approval. Actual posting times may vary depending on the customer's bank, payment processor, or card issuer.
11. Refund Request Requirements
Refund requests should include:
- The purchaser's full name
- The email address used for the purchase
- The product, plan, or service purchased
- The date of purchase
- The reason for the refund request
- Any relevant order, invoice, or transaction information
12. Changes to This Policy
Tuff AI Learning Academy reserves the right to revise this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact Us
Refund or Billing Questions
To request a refund or receive assistance with a billing matter, contact Tuff AI Learning Academy through our website.
Website: tuffailearningacademy.com
Please include your name, account email, purchase date, and a brief explanation of your request.